This is a sample page.
You can return the item within 30 days from placing the order, but it is subject to change depending on the brand of the item.
Custom Orders and backorders are non-refundable and non-exchangeable. If 30 days have gone by since your item has been purchased, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return process works easy:
- Step 1: Contact us to place a return
- Step 2: Receive RA# within 1-5 business days via email
- Step 3: Send the return item back to the location we’ve provided you with.
- Step 4: Our warehouse experts inspect the product. We provide you with a refund!
RETURN ITEMS WITHIN 30 DAYS:
Please e-mail [email protected] to obtain a return authorization number and a return shipping address before the 30 days expires. Returns must be delivered to the return address within 30 days of placing your order. Please do not send your purchase back to the manufacturer.
Customers are responsible for return shipping costs and 15% restocking fee. The original cost of shipping will be deducted from the total amount of the refund. Once a RA# and shipping address is obtained, please be sure the RA# is noted on the outside of the package, in the attention line of the shipping label. Any returns without the RA# won’t be credited. Please allow up to 7 business days after the item is received by the returns department for your refund to be processed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. Refund amount will be for your total purchase amount.
Do you accept returns on damaged, modified, installed or altered products?
USA Rooftop Tents will not issue credit or refunds for items that have been damaged, altered or modified. If a product is damaged in transit you must contact us first (BEFORE you sign for delivery). However, if there is an issue with installation please call us so we can help take care of you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, which depends on the evaluation made by Rooftop Tents USA and the manufacturer, regarding any defects or damages.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.
Shipping costs from Rooftop Tents USA to the customer will not be refunded.
When can Rooftop Tents USA refuse credit or returns?
We check all returned product for missing parts and damages. Rooftop Tents USA has the right to refuse credit to any customer if a product is damaged, altered, modified or missing parts.
Non-returnable products include but are not limited to any product that has been installed, modified or tested.
What if a customer orders an incorrect part or is dissatisfied with it.
If a customer orders the wrong part or is dissatisfied with the product (Color, Texture, Appearance) or for ANY reason, the customer is responsible for the following:
- The customer is responsible for the cost of return shipping
- The customer is responsible for any restocking fees that apply
- The original cost of shipping will be deducted from the total amount of the refund.